Receive orders via incoming calls
Outbound calls follow-up web request form
Outbound order confirmation calls
Warehouse services
Fulfillment Service
Personalized forms and invoices
Returns handling
Local NO.1 Courier
Parcel shop
Terminals
Order fulfillment center
Bill & Invoice printing
Try-before-You-Pay and Partial return
Track & Trace
SMS-informing
Cash-on-Delivery and Cheque
Change of Address
Weekend delivery
Getting Started.
First you'll need to create an account with us which takes about 10-15 minutes. Then you can upload your products onto our system (our Warehouse Management System: we call it WMS) via a .CSV spreadsheet.
Once you have placed your first order with your supplier, you log into MMS and inform us of what it is you have ordered and when we can expect delivery, including Tracking Details.
We receive deliveries Mon-Sat 9-5 local time. Once your goods arrive you will be notified by email or Skype.
Your Goods Are Processed
Within 24 Hours, we scan in EVERY item for a 100% check. Yes, that’s right…100% check.
You'll know we've started working on your delivery because we email you to let you know. Once that's done we locate your products on shelves in our warehouse ready for your orders.
Finally, we email you again to let you know exactly how many products have been received and that your goods are ready for orders.
Orders Are Generated
Your customers place orders on your website or marketplace and, if the channel is integrated with our system, your orders are automatically forwarded to us. Otherwise, you can log into MMS and copy/paste the orders into your account or upload by spreadsheet.
We then merge your orders and produce batches ready for picking.
Don't worry, we know what we're doing and due to us scanning every item in every order, we can't make a mistake.
Your Orders Get Picked
Our staff then disappear into the aisles of our order fulfillment warehouse, picking your items as they go.
All 'consumer' orders received by 3.00pm (local time) are despatched the same day.
Wholesale orders vary due to the number of items but are completed as soon as we can. We pick all the items onto our oversized trolleys and then wheel them into the packing area.
Your Orders Get Packed
We then carefully pack your orders according to your instructions.
Our staff decide on the best packaging suitable given the type of product or method of delivery. For example, loose T shirts can be sent in a mailbag whereas shoes/electronic items would require cardboard boxes.
We can enclose free gifts and inserts if you'd like. Parcels are shipped using the delivery method selected according to the rules you have provided to us.
Your Orders Are Delivered
And finally....your customers receive their orders quickly and accurately. Overseas import documents and labels are automated by us to avoid any delays. You can receive realtime updates on parcel tracking info which you can share with you customers (if we are integrated with your shopping cart or marketplace).
Although we can't guarantee a smile from the delivery driver but we do use top couriers like UPS, FEDEX, DHL, Aramax alongside regular Mail services and our special line services to ensure your customers get a great service..
