No setup fees. No lock-in contracts. No minimum volumes. We built the onboarding process to get you operational as fast as possible. Most new clients have their store connected, inventory received, and orders flowing within one working week.
Here's what the process looks like, step by step.
Contact us with your product details, target markets, and approximate volumes. If you sell on Amazon, let us know which marketplaces. If you sell DTC, tell us where your customers are. We respond within 24 hours with a custom quote and a suggested onboarding plan tailored to your business.
Register on our website with your name, email, and company information. You'll receive a confirmation email to activate your account. Once active, your dedicated account manager is assigned. They walk you through the dashboard setup and answer any questions about your specific use case.
Log in to your account, go to the Integrations section, and choose your ecommerce platform. Follow the connection instructions. Once linked, orders from your store sync to our warehouse system automatically. If your platform is not directly supported, we offer API access or batch file upload (CSV, XML, XLS).
In the Inventory section of your dashboard, create an inbound shipment. Enter your product details and quantities. Generate and print the shipping labels we provide. Your supplier attaches the labels and delivers to our Shenzhen warehouse. We scan every item for a 100% count check. You receive an email with the confirmed count and photos within 24 hours of arrival.
Orders from your store flow into our system automatically. Our team picks from bar-coded shelves, packs according to your instructions (branded packaging, inserts, gift wrap if needed), and ships using your chosen method. Orders received before 4pm Hong Kong time ship the same day. Tracking updates go to you and your customers. We automate all customs labels and documentation.
Everything else — warehouse setup, system configuration, shipping account creation — we handle on our side.
SKU list, product dimensions, weight per unit, and any special handling requirements (fragile, batteries, temperature sensitive). Photos help. A spec sheet is even better.
Where your customers are. Which Amazon marketplaces you sell on. Which countries you ship DTC orders to. This determines carrier selection and shipping rate quotes.
The ecommerce platform your orders come from. Shopify, WooCommerce, Amazon Seller Central, eBay, Etsy, or your custom platform. We configure the integration during onboarding.
So we can coordinate the first inbound delivery. Your supplier ships to our Shenzhen warehouse address. We can also arrange collection from your supplier if needed.
We integrate with most major ecommerce platforms as standard. If yours is not on the list, we offer API access and batch file upload to make it work.
Tell us what you sell and where your customers are. We'll send you a custom quote within 24 hours and walk you through the onboarding process step by step.
No setup fees. No minimums. No contracts. Operational in 3-5 days.