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IT Integration & API

Connect your store.
Your orders flow automatically.

Our warehouse management system connects to Shopify, WooCommerce, Amazon Seller Central, eBay, and any custom platform via API, FTP, HTTPS, or batch file. Pick the method that fits your setup — from a simple CSV upload to fully automated bidirectional data exchange.

Order data in. Tracking numbers, parcel statuses, and payment data out. Daily reports or real-time feeds, your choice.

6+
Platforms
API
Direct access
5
File formats
24h
Status updates
Platform Connections

Works with your eCommerce platform from day one

Every major platform has a direct connection. For anything custom, our API handles it. Orders sync to our warehouse the moment they are placed — no manual steps on your end.

Shopify

Connect via our Shopify app or direct API. New orders push to us automatically. Tracking numbers write back to Shopify and your customers get their shipping confirmation without any action from you.

App or API

WooCommerce

Our WooCommerce plugin pulls orders directly from your store and sends back order statuses and tracking numbers. No CSV export required from your team at any point.

Plugin or API

Amazon Seller Central

FBA shipment creation, prep coordination, and Seller Central status updates managed through the integration. Covers US, UK, EU, and Canadian marketplaces from a single connection.

MWS / SP-API

eBay

eBay orders sync to our WMS for pick, pack, and dispatch. Tracking numbers push back automatically. Supports multiple eBay seller accounts from the same client dashboard.

eBay API

Custom Platform or ERP

If your platform is not on this list, our REST API handles order creation, stock queries, status polling, and tracking retrieval. Full technical documentation available on request.

REST API

Batch File Upload

Prefer not to use an API? Upload orders via CSV, XML, XLS, DBF, or MDB. Scheduled uploads run automatically on your agreed timetable. A good fit for crowdfunding campaigns with a fixed backer list.

CSV · XML · XLS
Data Exchange

Transfer data your way — file, API, or secure tunnel

We support every common data transfer method. Connect over HTTPS, push files via FTP, route through a VPN for closed-network environments, or use our REST API for live bidirectional data exchange.

Supported file formats

Our system reads and writes all standard commercial file formats. If your ERP or order management system exports in any of these, we receive it without conversion on your side.

CSV
XML
XLS
DBF
MDB
FTP
HTTPS
VPN
REST API

Transfer schedule options

Transfers run on whatever cadence your business requires. High-volume shops typically use continuous background sync. Smaller operations often batch once or twice per day. Both are fully supported.

Scheduled transfers

Runs at a fixed time you define — hourly, twice daily, nightly. Common for batch order uploads and daily reporting exports.

Condition-based triggers

Data transfers when something happens: a new order, a status change, a low-stock threshold. No polling required on your side.

Background continuous sync

Fully automated, always-on exchange. Orders arrive in real time, statuses update immediately. Built for high-volume shops processing hundreds of orders per day.

Manual web interface upload

No technical setup required. Log in, upload your order file, confirm. Suited for crowdfunding campaigns and one-off batch shipments.

Reporting

Every report your business and your accountant needs

Our standard report set covers statutory accounting requirements and gives your finance team the data they need for GAAP reporting. Marketing and sales reports come included — no separate BI tool required.

Operational Reports

Day-to-day visibility of your fulfillment operation. Updated daily, accessible from your account dashboard or pushed to you on your chosen schedule.

  • Orders dispatched by day, carrier, and destination
  • Inventory levels by SKU in real time
  • Inbound shipment receipts with count confirmation
  • Returns received and status by return reason
  • Pick and pack performance and accuracy

Accounting & Compliance Reports

Full set of reports matching local statutory requirements and accounting rules. Data formatted to support GAAP reporting for brands with US or international finance teams.

  • Service fee statements by period
  • Customs documentation per shipment
  • VAT and duty summaries by country
  • Storage charges by CBM per period
  • GAAP-compatible data export on request

Marketing & Sales Reports

Sales, payments, and returns broken down by region, city, delivery method, and date range. Over 10 return reason codes. Identify which markets return most, and why.

  • Sales by region and city for any date range
  • Payments by delivery method — courier, parcel shop, post
  • Return reasons by delivery method, date, and city
  • Carrier performance comparison
  • Custom report specs built to your requirements

Parcel Status & Payment Data

Current parcel statuses and payment reconciliation data delivered daily or on any agreed schedule. Returns data available the same day the return arrives at our warehouse.

  • Full parcel status feed — in transit, delivered, failed
  • Payment reconciliation data per order
  • Returns confirmed same day of arrival
  • Tracking numbers pushed to your platform automatically
  • Delivery failure alerts with reason codes
Our Approach

Your fulfillment operation should not be a black box

Most 3PLs hand you a tracking number and an invoice. Our platform converts your delivery, call center, and fulfillment operation into a process you can see, measure, and improve at whatever level of detail suits your business.

Full operational visibility

Every order, every carton, every parcel — visible in your account from the moment it enters our warehouse to the moment it arrives with your customer. No surprises, no guessing.

Customer data you can actually use

Our IT system surfaces customer delivery data that most brands never see: delivery windows, failed delivery reasons, customer location patterns. Import it directly from our reports into your own systems.

Modern cloud infrastructure

Our WMS runs on cloud infrastructure with 99.9% uptime. API access, real-time status webhooks, and dashboard access from any device. Your team and ours can see the same data at the same time.

Integration FAQ

Common questions before connecting

How long does the integration setup take?
For Shopify and WooCommerce, most connections are live within 1–2 business days once you share your store credentials. Amazon Seller Central connections typically take 2–3 days including SP-API authorization. Custom API integrations depend on your team's availability — we provide full technical documentation and our team supports you through testing.
Do you support API access for custom platforms?
Yes. Our REST API covers order creation, inventory queries, parcel status retrieval, tracking number lookup, and inbound shipment creation. Full API documentation is available to clients on request. We support authentication via API key. Our technical team answers questions during your integration build.
Can I upload orders by file if I don't want to use an API?
Yes. Our web interface accepts CSV, XML, XLS, DBF, and MDB files. You can upload manually or configure an automated FTP push on your chosen schedule. For crowdfunding campaigns, most clients upload a single CSV of backer addresses and we handle all fulfillment from there.
How do tracking numbers get back to my customers?
For direct platform integrations (Shopify, WooCommerce, Amazon), tracking numbers write back to your store automatically as soon as we dispatch the order. Your customer receives their shipping confirmation from your own store. For API and file-based setups, tracking numbers are available via API query or included in your daily status export file.
How often do parcel statuses update?
Parcel status updates are available daily as standard. For API-connected clients, you can query status in real time. We also support webhook notifications — we send a push to your endpoint when an order status changes, so you don't need to poll. The exact setup depends on your integration method.
Can you build custom reports to match our internal format?
Yes. Our standard report set covers most operational and accounting requirements. If you need a report in a specific format — to feed into your ERP, match your internal template, or combine data in a way our standard reports don't — we build that to your specification. Discuss it with your account manager during onboarding.
Is the connection secure? What about VPN access?
All API connections run over HTTPS with API key authentication. For clients with closed-network environments or compliance requirements, we support VPN-based connections for file transfer. FTP over TLS is also available. Speak to our team if you have specific security requirements and we'll confirm what we can accommodate.
Get Connected

Tell us your platform.
We'll have you live in days.

Share your eCommerce platform and rough order volume. We'll confirm the right integration method and walk you through setup step by step.

No setup fees. No minimum volumes. No lock-in contracts. 30 days free storage for new clients.

Shopify, WooCommerce, Amazon, eBay
API or batch file — your choice
Live in 1–3 days
Dedicated account manager