The hardest part of a Kickstarter or Indiegogo campaign isn't getting funded. It's shipping 3,000 individually kitted reward packages to backers in 40 different countries without destroying your margins, your timeline, or your reputation.
Your rewards are manufactured in China. Our crowdfunding fulfillment warehouse is in Shenzhen. That means your products go from factory to backer without a container ship, a US 3PL, or 6 weeks of dead time in between.
Most campaigns fail at fulfillment, not funding. Here's where the damage happens.
Fulfillment is the most underestimated line item in crowdfunding. Manufacturing + freight + duties + 3PL fees + packaging + carrier costs. Add them up and your per-unit margin looks very different from your campaign spreadsheet. Most creators discover this after funding closes.
Your container arrives from China. Your US 3PL charges $25-75 per pallet just to unload it. Then storage fees. Then pick and pack at $2-4 per order. Then the carrier bill. You've spent four figures before a single backer receives anything.
Your US backers get their rewards. Your EU backers get a customs charge at the door and an angry email to you. Your Australian backers are still waiting. Crowdfunding fulfillment is a global logistics problem that most domestic 3PLs are not built for.
Early Bird gets the base product. Standard gets the base plus a carry case. Deluxe gets everything plus 2 accessories and a signed postcard. Now multiply by 3,000 backers with different addresses, different add-ons, and a shipping deadline your factory is about to miss.
The comment section turns hostile fast. Every week without a shipping update costs you future customers. The single biggest thing you can control is how quickly rewards move from your factory to their front door. The fewer steps in between, the fewer places for delays to stack up.
When you fulfill from China, the container-to-US step disappears entirely. That means 4-6 weeks of transit time eliminated, thousands in freight costs removed, and zero US 3PL receiving fees.
Your manufacturer delivers finished goods to our Shenzhen warehouse. We begin processing within 24 hours. No ocean freight. No port delays. No US customs clearance wait.
No receiving fees ($25-75/pallet saved). No domestic freight bill. No secondary storage charges. No minimum commitments on a warehouse you'll use for 3 weeks.
Backers in the US, EU, UK, Australia, Japan and beyond all ship from the same Shenzhen warehouse. One carrier relationship. One customs process. One tracking system.
When a production delay threatens your timeline, our Mandarin-speaking team is on the phone with your manufacturer the same business day. Not emailing across time zones. Calling.
From your factory floor to your backers' front doors. One warehouse. One team. One invoice.
Finished rewards arrive at our Shenzhen warehouse direct from your manufacturer. Any factory in China. Domestic freight is cheap and fast.
Every unit counted against your production order. Spot-check inspection for defects, missing parts, incorrect packaging. Issues documented with photos within 24 hours.
Export your CSV from BackerKit, PledgeManager, PledgeBox, or direct from Kickstarter/Indiegogo. We import addresses, reward tiers, add-ons and special notes into our system.
Every backer order assembled according to their specific tier. Base rewards, add-ons, thank-you cards, stickers, custom inserts. Each kit has its own QC checklist before sealing.
Rewards dispatched to backers in 200+ countries. DDP available on major routes so your backers never see surprise duty charges. Every package tracked from dispatch to delivery.
We provide tracking data in bulk export format. You update your campaign page and watch the "received my reward!" posts roll in instead of "where's my stuff?" complaints.
Direct CSV export from Kickstarter's built-in pledge manager (launched May 2025) or from BackerKit. All reward tiers, add-ons, and shipping addresses imported into our system within hours of receiving your export file.
Order data exported from Indiegogo's fulfilment dashboard or through any third-party pledge manager. We handle InDemand orders and post-campaign sales with the same workflow and pricing as the initial backer fulfilment.
Full support for BackerKit, PledgeManager, PledgeBox, and any pledge management tool that exports standard CSV format. If your tool exports addresses and reward tiers, we can import and process it.
No setup fees. No account fees. No minimum volumes. No long-term contracts. You use us for one campaign, or you use us for ten. Same pricing either way. The first 30 days of warehouse storage are free for every new customer.
Get Your Campaign Quote →One conversation with our team is enough to map your reward tiers, estimate your per-unit shipping costs, and build a fulfillment plan that keeps your backers happy and your budget intact.
30 days free storage. Zero receiving fees. No minimums. Custom quote within 24 hours.