This policy explains how China Fulfillment International collects, uses, stores, and protects your personal and business data when you use our services or visit our websites.
China Fulfillment International is a trading name of PFC Express Ltd, operating from 3rd Floor, Building D, Minle Industrial Park, Meiban Road, Longhua New District, Shenzhen 518131, China. We are the data controller for the personal information described in this policy. You can contact us about privacy matters at sales@parcelfromchina.com or by calling +86 755 8372 7024.
Account information: When you register for an account, we collect your name, email address, phone number, company name, and business address. This information is required to create your account and provide our services.
Order and shipping data: When you use our fulfillment services, we process order information including your customers' names, shipping addresses, phone numbers, and order contents. This data is necessary to pick, pack, and ship orders on your behalf.
Payment information: We collect payment details necessary to process your account top-ups and service payments. Payment card information is processed by our payment service provider and is not stored on our servers.
Inventory and supplier data: We collect product details (SKUs, dimensions, weights, descriptions), supplier contact information, and purchase order data as part of our warehouse and quality control services.
Website usage data: When you visit our websites, we collect standard web analytics data including IP address, browser type, pages visited, and time spent on the site. We use this data to improve our websites and understand how visitors find us.
Communications: When you contact us by email, phone, or through our website forms, we retain the content of those communications to provide support and maintain a record of your service requirements.
We use your information for the following purposes: to provide warehouse, fulfillment, shipping, and related services you have requested; to communicate with you about your account, orders, and shipments; to process payments; to send you service updates and operational notices; to improve our services and website; to comply with legal and regulatory requirements; and to resolve disputes and enforce our terms of service.
We do not use your information for automated decision-making or profiling. We do not sell your personal data to third parties. We do not send unsolicited marketing emails unless you have opted in to receive them.
Shipping carriers: We share your customers' names and shipping addresses with DHL, FedEx, UPS, China Post, and other carriers as necessary to deliver orders. This is required to perform the shipping service.
Amazon and marketplace platforms: For FBA prep and marketplace fulfillment services, we interact with Amazon Seller Central, Shopify, WooCommerce, eBay, and other platforms through their APIs. Data shared is limited to what these platforms require for order processing, shipping plan creation, and tracking updates.
Customs authorities: For international shipments, we share commercial invoice data (product descriptions, values, quantities, origin) with customs authorities in the destination country. This is required by law for all international shipments.
COD courier partners: For cash on delivery services, we share delivery addresses and order values with local courier partners in the destination country who collect payment on delivery.
Payment processors: Payment transactions are handled by third-party payment service providers who process your payment details according to their own privacy policies.
We do not share your information with any other third parties except where required by law or with your explicit written consent.
When you use our fulfillment services, you provide us with your customers' personal data (names, addresses, phone numbers) for the purpose of shipping orders. We act as a data processor for this information — you remain the data controller. We process your customers' data only for the purpose of fulfilling orders on your behalf and do not use it for any other purpose. We do not contact your customers directly, market to them, or share their data with any party other than the shipping carrier required to deliver the order.
If you are subject to GDPR, CCPA, or other data protection regulations, you are responsible for ensuring that you have the appropriate legal basis to share your customers' personal data with us for fulfillment purposes. We will cooperate with you to fulfil any data subject access requests or deletion requests related to your customers' data.
We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse. Our systems use encrypted connections (HTTPS) for data transmission. Access to customer data within our organisation is restricted to employees who need it to perform their job duties. Our warehouse management system uses role-based access controls and activity logging.
While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.
We retain your account information for as long as your account is active and for 24 months after your last activity. Order and shipping records are retained for 36 months for operational reference and dispute resolution. Financial records are retained for the period required by applicable Chinese tax and accounting regulations (currently 10 years). After the retention period expires, data is securely deleted or anonymised.
You can request deletion of your account and associated data at any time by contacting us. We will process your request within 30 days, subject to any legal retention requirements that may apply.
Our websites use cookies to maintain your login session and remember your preferences. We use analytics tools to understand website traffic and improve our pages. Analytics data is aggregated and does not identify you personally. You can control cookie settings through your browser preferences. Our websites function without analytics cookies, though some features may require session cookies to work properly.
Our servers and operations are based in China. If you are located outside China, your data is transferred to and processed in China when you use our services. By using our services, you consent to this transfer. For customers in the European Economic Area (EEA), we process data based on the contractual necessity of providing the fulfillment services you have requested.
Depending on your location, you may have the following rights regarding your personal data: the right to access the personal data we hold about you; the right to correct inaccurate data; the right to request deletion of your data (subject to legal retention requirements); the right to restrict or object to certain processing; and the right to receive your data in a portable format. To exercise any of these rights, contact us at sales@parcelfromchina.com. We will respond within 30 days.
Our services are designed for businesses and are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.
We may update this privacy policy from time to time. We will notify existing customers of material changes by email at least 30 days before they take effect. The "last updated" date at the top of this page reflects the most recent revision.
For privacy-related questions or requests, contact us at sales@parcelfromchina.com or call +86 755 8372 7024. Our office is at 3rd Floor, Building D, Minle Industrial Park, Meiban Road, Longhua New District, Shenzhen 518131, China.